Reference

What We Record and Why

Open your account with a mobile number and fund it through bKash, Nagad or Rocket, and this page spells out exactly what we keep from that point on, why we keep it, and how to get it corrected or removed.

bKash wallet recordsNagad transfer logsRocket payment historyOTP login checksChat request log

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The Data Behind Your Wallet

bettikka Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We keep the data set small on purpose. Opening an account asks for a mobile number, a password and the wallet you pay with — bKash, Nagad or Rocket. When you send a deposit, the cashier desk logs the sender number, the amount and the wallet

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reference so the payment can be matched to your account. That log is what we show you if a transfer ever goes missing. We do not sell those records. They leave our systems only where they must: to the wallet operator or bank when a payment
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needs tracing, to the providers who keep the lobby and chat running, and to authorities when a lawful request arrives. Every provider we use is bound to handle data for the task we hand them and nothing else. Eligibility and access depend on your local law
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and eligible regions. If a market changes its rules, we may have to restrict accounts or hold certain records longer, and we will say so here instead of quietly rewriting the terms. You can request a copy of your data, ask us to fix a wrong
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number or wallet, or ask us to close the profile. Write from the number registered on the account so we can match you without collecting extra documents. Payment references stay while accounting rules require them, then they go.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA CARE STEPS

How We Guard Account Records

Most of what protects your account happens at login. Each session is tied to an OTP sent to your registered number, so a password on its own will not open the wallet page. Cookies on the site do a narrow job: keeping you signed in, remembering your language and holding your cricket market filters between visits. From Dhaka or anywhere else in Bangladesh, the same rules apply to what we store and what we drop.

What we hold

Your profile keeps a mobile number, a password hash, wallet handles and the payment references our desk logs. We never ask for a national ID at signup, and no card details are stored.

Cookies on the site

Cookies do a narrow job: keeping you signed in, remembering your language choice and holding your cricket market filters between sessions. They never carry your wallet balance, and your phone browser can clear them any time.

Login and OTP

Each session starts with an OTP sent to your registered number, so a leaked password alone will not open the wallet page. Moving to a new SIM? Message us before your next bKash or Nagad deposit.

Retention and changes

Wallet records stay as long as accounting rules require, then get deleted or stripped of anything pointing to you. To correct a number, export your history or close the account, message support; the change is logged.

CONTACT FOR PRIVACY

Reaching the Desk About Data

Privacy requests land on the same desk that handles wallet problems, so you are not passed between teams. Message from the number on your account and say what you want changed — a wrong wallet handle, a copy of your payment history, or a closed profile. Your message is read by a person, not a bot. We answer in English, log each request against your file, and keep the thread open until you confirm the fix.

Privacy Questions You Send Us

These are the privacy questions our desk answers most often, written out plainly. If yours is not here, send it in chat from your signed-in account and we will add the answer to the thread for you.

A mobile number, a password, your preferred wallet and the payment references from your first deposit. That is enough to sign you in, route a bKash, Nagad or Rocket transfer and answer a dispute.

Yes. Open chat from your signed-in account and ask for your wallet history. We send the transfers we logged, with sender numbers, amounts and the wallet reference, so you can match them to your bKash statement.

Only where a payment has to be traced, and then it goes to the wallet operator handling that transfer. Our lobby and chat providers work under contract and see data for their own task.

Send the correction from the number registered on your account, with the Nagad reference from a transfer you made. We check it against the cashier log, update the wallet field and confirm in chat.

The login and profile go dark. Payment references stay with our accounts team for the period local tax rules set, because those records back the transfers already made, and are deleted once that period ends.

Use account chat or our support email, both reachable from your signed-in profile. Say what you want changed and we log it, then reply in the same thread when the change is done.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appbettikka App Accountbettikka Login

What We Record and Why

How We Guard Account Records

What we hold

Cookies on the site

Login and OTP

Retention and changes

Reaching the Desk About Data

Privacy Questions You Send Us

01 What details does bettikka keep when I open an account?

02 Can I see a copy of my payment history?

03 Do you pass my number to other companies?

04 How do I fix a wrong Nagad number on my account?

05 What happens to my data if I close the account?

06 Who do I contact about a privacy request?

Privacy Policy

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